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First Contact is committed to protect your privacy. In general, we use the information we collect about you to:
• help our members provide more personalised services to you
• provide information services to relevant third parties
• improve the features and services we offer
• support our own marketing and promotion efforts.
About us
'We' are First Contact Property Services, 830 Romford Road, Manor Park, London E12 5JG. We provide this website to subscribing estate agents to display properties they are marketing. For more about First Contact UK, click here.
Information collection and use
Searching and viewing properties
When you use the site we anonymously record the details of the searches you make and the properties you look at. We make this data available to our member estate agents to help them monitor their properties performance on the site and to gauge market interest in their areas. This data is not personally identifiable i.e. we can't tell which properties you or any other person are looking at or have looked at.
The following features, by their nature, require and make use of personally identifiable information.
Sending emails
When you use the 'contact agent' forms on the site we record your answers to the questions. The information is sent to the agent you are contacting to help them provide a more personalised service. We also send the agent details of your last search to help them find property that matches your requirements more closely.
Registering with First Contact uk.net
If you register with First contact uk we save the details you provide (they are the same as are on the email forms). You can update your details at any time via the ' my details ' page on our site. When you are signed in, we automatically pre-fill your saved details on the contact agent forms.
Saving properties
If you register with First Contact and use the ' shortlist ' feature to save properties you are interested in, we can identify which properties you have saved. We do not currently make this individual information available to our member agents or third parties.
Using the 'email updates'
If you register with First Conatct and use the 'email updates' feature to receive notification when new properties matching your criteria are added to the site, we record the settings you use and which properties have been sent to you. If you are signed in when you send an email to an agent, we include these settings to help them provide more personalised services to you. We do not currently make information about which properties have been sent to individuals available to our member agents or third parties.
Who has access to the information you provide or we collect
Frist Contact UK has access to the information described above. We may aggregate the information to identify patterns which we can use in our marketing and to help us improve our services and features.
Frist Contact UK (or the members you send emails to) may provide any of the information we collect to carefully screened third parties who may wish to inform you of appropriate products or services. If you do not want Frist Contact UK or our members to pass your information on to third parties, you can opt out using the privacy settings on the email forms or if you are a registered user, your ' my details ' page.
We will not disclose your information to any other third party without your permission unless we are required to do so by law.
Access to, changing or removing the information we hold
Registered users can update their information, change settings or cancel their membership on their ' my details ' page once signed in.
Cookies and tracking
Like many websites, we use "cookies" to enable us to personalise your visits to this website, simplify the signing-in procedure, keep track of your preferences and to track the usage of this website. Cookies are small pieces of information that are stored in the hard drive of your computer by your browser. Your browser will have the option to prevent websites using cookies, but please note that this may reduce the functionality of this (and other) websites.
Like all websites, our servers automatically record 'log files' containing information about the volume and characteristics of our website traffic e.g. IP address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how our site is used that help us to monitor and improve the service. This information is not personally identifiable.
Security, storage and transfer of information
We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measure to restrict electronic access.
All of the information we collect or record is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you. You can update the personal information that you give us at any time by clicking on your ' my details ' page.
Your information will not be transferred outside of the European Economic Area.
Third party websites or contacts
Frist Contact UK may contain links to websites or companies we have no control over. If you visit those sites you should check you are happy with their own privacy policies and terms of use before providing any personal information.
Communications
From time to time Frist Contact UK may need to send you emails, e.g. to confirm or remind you of your registration details. By registering you accept this can happen.
We'd also like to send you occasional emails with details of services or features we feel you would benefit from or to gather feedback. If you are a registered user you can opt-out of receiving these kinds of emails on your 'my details' page
Changes to the policy
We may change this policy from time to time as we add new services or features or in response to changes in the law or our commercial arrangements. If you are a registered user, we will give you notice of the changes.
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